Shipping policy

Shipping Policy — Dex‑Tech

1. Order Processing Times

At Dex‑Tech, we aim to process all orders quickly and efficiently.

  • Orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • If an item is out of stock or delayed, we will notify you promptly.


2. Shipping Methods & Delivery Times

Dex‑Tech partners with trusted courier services to ensure safe and timely delivery.

Estimated delivery times:

  • Standard Shipping (UK): 2–5 business days

  • Express Shipping (UK): 1–2 business days

  • International Shipping: 5–14 business days (varies by destination)

Delivery times are estimates and may be affected by courier delays, weather conditions, or peak seasons.


3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Shipping method selected

  • Package weight and size

From time to time, Dex‑Tech may offer free shipping promotions.


4. Order Tracking

Once your order has shipped:

  • You will receive a shipping confirmation email

  • A tracking number will be provided (when available)

  • Tracking updates may take up to 24 hours to appear


5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

  • Dex‑Tech is not responsible for delays or lost packages due to incorrect addresses

  • If a package is returned to us, the customer may be responsible for additional shipping fees to resend it


6. Lost, Damaged, or Missing Items

If your order arrives damaged or does not arrive:

  • Contact Dex‑Tech within 48 hours of delivery for damaged items

  • For lost packages, we will work with the courier to investigate

  • Replacement or refund decisions will be made based on the investigation outcome

Please keep all packaging and damaged items until the issue is resolved.


7. International Shipping

For customers outside the UK:

  • Customs fees, import taxes, and duties may apply

  • These charges are the responsibility of the customer

  • Delivery times may vary due to customs processing

Dex‑Tech is not responsible for delays caused by customs authorities.


8. Pre‑Orders & Backorders

If you purchase a pre‑order or backordered item:

  • Estimated shipping dates will be displayed on the product page

  • Orders containing both in‑stock and pre‑order items may ship together unless otherwise requested

  • You may contact us to split shipments (additional fees may apply)


9. Contact Information

For questions or concerns about shipping, you can reach Dex‑Tech at:

  • Email: cory-evans@outlook.com

  • Phone: 07445663869